Chhattisgarh State Power Distribution Company Ltd (CSPDCL) has appreciated the services rendered by CMS IT Services to the utility during the pandemic.
CMS IT Services tied up with CSPDCL during the peak Covid wave to help them cope with the scarcity of human resources and restrictions on mobility by developing a more self-reliant support operations framework available around the clock.
CMS IT Services worked on 24×7 helpline management, server uptime management, mail administration, and other IT-enabled functions to support the smooth functioning of CSPDCL during the lockdown period.
CSPDCL customers gained substantial benefits from the implementation of the highly customized, ultra-responsive IT support systems and services provided by CMS IT Services. These include lesser tickets, improved MTTR (mean time to recovery), enhanced user experience, improved service delivery and user satisfaction, reduced downtime and maximimu uptime, etc.
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Appreciating the services, G.C. Mukherjee, Executive Director, CSPDCL said, “In the challenging time of Covid and nationwide lockdown, CMS IT services managed and operated our Facility Management Services (FMS), including DC-DC Network and IT Security Helpdesk, Remote Support, and LAN Technicians. Their quick response helped us resolve customer tickets in record time, which was crucial during the pandemic.”
Anuj Vaid, CEO, CMS IT Services, noted “IT Facility Management for us goes beyond just resolving problem areas pointed out by clients. We go through a thorough sweep of the entire IT support framework to identify infrastructure weak points and ensure that the right tools are deployed for the right functionality to ensure that the full-extent of services is available and streamlined to level-up operability and productivity of all working systems”.
Featured photograph for representation only.
