Energy Efficiency Services Ltd (EESL) has been maintaining 95 per cent uptime of the 2.45 lakh energy-efficient streetlights that it has installed in Lucknow, the capital city of Uttar Pradesh.
In a release, EESL said that in its quest to ensure maximum visibility on the Lucknow city roads, it has so far installed 244957 streetlights and 95 per cent of them are up and running.
Short turnaround time
The on-ground teams aim to resolve all complaints they receive within a timeframe of 48 hours. As part of the maintenance of streetlights, EESL has deployed 25 teams for night patrolling. A dedicated Complaint Handling System (CHS) has been put in place to receive and monitor complaints.
There are also Integrated Grievance Redressal System (IGRS) and Public Grievance Redressal System (PGRS) portals where customers and state-level authorities can give feedback and report concerns related to the functioning of streetlights. Complaints and concerns can be filed offline as well, EESL said.
Empowering citizens
Venkatesh Dwivedi, Group Executive Director – Projects & Business Development, EESL, said, “The Street Lighting National Programme (SLNP) has played a significant role in illuminating India’s roads with energy efficient LED streetlights. These streetlights empower citizens and tourists to feel safe and secure when they step out after dark. Additionally, they facilitate safe mobility and significantly reduce the risk of road accidents. I am thankful to our local teams and ULBs in Lucknow to ensure smooth functioning of streetlights and ensure prompt and proactive redressal of complaints.”
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Illuminating Uttar Pradesh
In Uttar Pradesh, SLNP was initiated in 2015. Till date, as many as 12,80,662 streetlights have been installed in Lucknow, Agra, Varanasi, Gorakhpur, Ayodhya, Prayagraj (Allahabad), Meerut, Jhansi and 48 other districts of UP.
Furthermore, the state has benefitted immensely from having access to an affordable energy-efficient infrastructure equipped with future-readiness. These streetlights have been connected to a web-based monitoring system – Central Control Monitoring System (CCMS), which enables remote operations and monitoring, and also makes room for additional operational savings. This CCMS system is also equipped to sends alerts every time a light needs attention. This reduces the chances of failure and sudden repair work, EESL said.
