Schneider Electric has announced the launch of EcoCare service membership in India.
This new service provides an exclusive level of access to industry and critical facilities; buildings the system expertise and empowering Indian businesses to achieve higher performance, resilience, safety, and environmental sustainability goals across their entire equipment lifecycle.
EcoCare is a next-generation services plan for customers who demand top-notch expertise and proactive management of their facility and infrastructure, enabling them to drive their decarbonization priorities while ensuring uninterrupted electrical installation uptime to support their evolving business needs.
EcoCare members would be able to:
- Minimize downtime by up to 75 per cent with faster response time to on-site intervention and 24×7 remote monitoring and alarming
- Reduce planned downtime by up to 40 per cent through a condition-based maintenance approach, enabling dynamic maintenance scheduling.
- Extend asset lifecycle and avoid carbon emissions, contributing to the organization’s sustainability goals
These outcomes will be the result of unique benefits of the EcoCare Services package:
- Dedicated Customer Success Management Team orchestrating remote and on-site experts, ensuring access to industry-leading expertise
- Faster response time with exclusive spare parts discounts for improved efficiency and reliability
- Innovative digital technologies to enable digital transformation including gaining valuable insights, optimizing maintenance, and receiving expert recommendations for enhanced system performance and energy management
EcoCare will offer customers three different tiers to cater to their specific needs:
- EcoCare Essential: Exclusive access to resources and expertise from Schneider Electric to resolve issues faster and improve the resiliency and efficiency of your business and operations. This tier includes: Priority remote access to experts, exclusive EcoCare rates on other services such as spare parts, on-site intervention within 8h including 24/7 monitoring and alarming
- EcoCare Advanced: Empowering customers to run a resilient, safe, efficient, and sustainable operation by anticipating and remotely helping you mitigate risks of failures. This includes consultancy from our experts, with advanced analytics
- EcoCare+ Advanced: Anticipate risks of failure to give the right support at the right time; optimize the lifecycle of assets to maximize business continuity. This tier further includes recommendations for dynamic maintenance and condition-based maintenance
Also read: Schneider Electric Launches DCIM 3.0
Featured photograph is for representation only
