Tata Power-DDL, supplying electricity to a population of 7 million in North Delhi, has introduced a smart feature of self-meter reading for its consumers during the ongoing COVID-19 pandemic.
The feature has been launched in line with the DERC’s (Delhi Electricity Regulatory Commission) guidelines to ensure safety of consumers. Under this initiative, consumers can get their bills based on the actual meter reading as opposed to the provisional bills.
Consumers will be sent Self-Meter Reading SMS alerts on their registered mobile numbers, as per their billing cycle. The link in the SMS will then redirect them to the company’s official website, which makes the process extremely safe and secure.
The simple steps for self-meter reading are:
- Click on the self-meter reading website link shared by Tata Power – DDL via SMS: https://tatapower-ddl.com/sr/
- Enter the CA (consumer account) Number
- OTP will be received on registered mobile number to proceed further
- Allow the browser to access camera after checking the settings of the browser
- Scan display of the meter when parameter of kWh/kW is displayed
- In case scan is not clear, a clear photo can be sent and the reading can be entered manually
- Submit the reading
The readings, once submitted can be accessed by the billing department of the company from the log sheet on the website.
However, with ease in lockdown restrictions, the company is gradually resuming manual meter reading services also.
In these trying times, besides opting for self-meter reading, Tata Power – DDL also urges its consumers to opt for digital modes of payment (through e-wallets, UPI, Company’s Mobile App or Website) from the confines of their homes while they practice social distancing. Consumers can now easily activate and instantly receive duplicate e-bills by various mediums such as – TPDDL WhatsApp Number 7303482071, TPDDL Connect Mobile App, Website (www.tatapower-ddl.com) or by calling Call Centre on 19124 (Toll Free Number).
(Featured photograph for illustration only)
